> ## Documentation Index
> Fetch the complete documentation index at: https://help.bareface.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Bareface Client Support: Orders, Questions & More

> Reach the Bareface client service team by contact form or email for order support, gift purchases, account help, and more. Replies within one business day.

The Bareface client service team is here to help with anything related to your commission — from placing an order and tracking its progress to resolving concerns after delivery. Whether you prefer to write through a form or send a direct email, you can expect a response within one business day. International clients are equally welcome to reach out.

## Ways to Get in Touch

<CardGroup cols={2}>
  <Card title="Contact Form" icon="envelope" href="https://www.bareface.io/contact">
    Use the contact form at **bareface.io/contact** for the fastest way to route your message to the right person. Select the reason that best matches your inquiry and include as much detail as helpful.
  </Card>

  <Card title="Email Support" icon="at" href="mailto:support@bareface.io">
    Send a message directly to **[support@bareface.io](mailto:support@bareface.io)** for order support, account questions, gift purchases, and general inquiries. The team typically responds within one business day.
  </Card>
</CardGroup>

## Self-Service: FAQ Page

Many questions about how the portrait process works, file formats, refinements, and team orders are answered on the [FAQ page](https://www.bareface.io/faqs). It is the quickest way to get an answer without waiting for a reply.

## What You Can Contact Us About

The client service team handles a broad range of inquiries. Use the contact form or email for any of the following:

* **Order status and support** — questions about where your commission stands, issues with files, or concerns after delivery
* **Gift purchases and special requests** — help choosing a gift card value, coordinating a surprise, or arranging a bulk gift order
* **Portrait information** — style guidance, photo requirements, or advice on which commission is right for your situation
* **Account support** — login issues, download problems, or questions about your order history
* **Teams support** — volume pricing, coordinating reference photos across a group, brand colour alignment, or agency inquiries

## Specialist Contacts

For matters that fall outside general client support, use the appropriate contact below:

| Inquiry                      | Contact                                                   |
| ---------------------------- | --------------------------------------------------------- |
| Sensitive privacy matters    | [privacy@bareface.io](mailto:privacy@bareface.io)         |
| Artist portfolio submissions | [submissions@bareface.io](mailto:submissions@bareface.io) |

<Note>
  For order cancellation requests, time is critical — cancellations are only accepted within 24 business hours of purchase and before production begins. Email [hey@bareface.io](mailto:hey@bareface.io) immediately if you need to cancel.
</Note>