> ## Documentation Index
> Fetch the complete documentation index at: https://help.bareface.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Bareface Help Center

> Everything you need to commission, manage, and receive your hand-drawn professional portrait from Bareface.

Welcome to the Bareface Help Center. Whether you're placing your first commission or managing a team order of 50 portraits, you'll find answers to every step of the process here — from choosing a style to downloading your finished files.

<CardGroup cols={2}>
  <Card title="Get Started" icon="rocket" href="/getting-started/overview">
    Learn how Bareface works and place your first portrait commission
  </Card>

  <Card title="Portrait Styles" icon="palette" href="/portraits/overview">
    Explore all six illustration styles and find the right fit for you
  </Card>

  <Card title="The Process" icon="arrows-spin" href="/process/how-it-works">
    Follow your portrait from photo submission to final delivery
  </Card>

  <Card title="Team Orders" icon="users" href="/teams/overview">
    Commission portraits for your whole team with dedicated support
  </Card>
</CardGroup>

## How It Works

Bareface portraits are entirely hand-drawn by studio artists — no AI, no templates. Every commission follows a consistent four-stage process.

<Steps>
  <Step title="Choose your style and order">
    Browse the six portrait styles, select your preferred size and add-ons, and complete checkout. You can submit your reference photo at checkout or upload it later via a secure link.
  </Step>

  <Step title="Your portrait is hand-drawn">
    A studio artist is assigned based on your chosen style. They work entirely by hand — capturing your likeness, presence, and character from your reference photo.
  </Step>

  <Step title="Review and refine">
    Your portrait is delivered digitally for review. Two rounds of complimentary refinements are included — request adjustments to styling, composition, or likeness details.
  </Step>

  <Step title="Download your files">
    Final high-resolution PNG and JPEG files (4072 × 3256 px) are delivered to your account for download. Full commercial usage rights are included with every order.
  </Step>
</Steps>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Are the portraits really hand-drawn?">
    Yes. Every Bareface portrait is created entirely by hand by a studio artist. We use no AI generation, automation, or templates. Your portrait is a genuine original commission.
  </Accordion>

  <Accordion title="How long does a portrait take?">
    Individual orders are typically completed in 7–10 business days. Team orders are scheduled based on scope, and a timeline is provided at project initiation.
  </Accordion>

  <Accordion title="What files will I receive?">
    Every order includes high-resolution PNG (transparent background) and JPEG (white background) files at 4072 × 3256 px, plus a Certificate of Authenticity. An optional layered Photoshop (PSD) source file is available as an add-on.
  </Accordion>

  <Accordion title="Can I use my portrait commercially?">
    Yes. Full commercial usage rights are included with every order — covering websites, LinkedIn, marketing materials, presentations, and more. See the [Usage Rights](/policies/usage-rights) page for complete details.
  </Accordion>

  <Accordion title="Do you offer team or volume pricing?">
    Yes. Orders of 10 or more portraits qualify for team pricing with dedicated support. [Learn more about team orders](/teams/overview).
  </Accordion>
</AccordionGroup>

<Note>
  Need help with a specific order? Contact our client service team at [support@bareface.io](mailto:support@bareface.io) or use the [contact form](/account/contact-support). We respond within one business day.
</Note>