> ## Documentation Index
> Fetch the complete documentation index at: https://help.bareface.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Bareface Refund and Cancellations Policy Explained

> Every Bareface portrait is a bespoke hand-drawn commission. Learn about our cancellation window, refinement rounds, and source file policy.

Every Bareface portrait is created specifically for you — hand-illustrated by a studio artist using your reference photos, with no templates and no AI. Because each commission is a unique, made-to-order work, **all sales are final**. We do not offer refunds, returns, or exchanges once production is underway. That said, we do provide a cancellation window before work begins and include two rounds of refinements to make sure you love the result.

<Warning>
  Custom commissions cannot be refunded once production has started. If you need to cancel, you must contact us within 24 business hours of purchase and **before** your artist begins work.
</Warning>

## Cancellation Window

You can cancel your order for a **full refund** if you act quickly. To qualify:

* Your cancellation request must be submitted **within 24 business hours** of purchase.
* Production must **not yet have begun** on your portrait.

To request a cancellation, email [hey@bareface.io](mailto:hey@bareface.io) as soon as possible and include your order number. Once our artists have started work on your commission, cancellation is no longer available and no refund will be issued — even if you request to stop work mid-project.

If Bareface needs to cancel your order for any reason on our end (artist unavailability, inability to meet timeline, etc.), you will receive a full refund automatically.

## After Production Begins

Once your portrait is in production, all charges are final. Our commitment to you at that stage is to deliver a high-quality, hand-illustrated portrait that meets your expectations through our refinement process.

<Note>
  Every commission includes **two complimentary rounds of refinements**. Within each round, you can submit as many adjustment requests as you need. If you're not satisfied after receiving your portrait, use your refinement rounds before reaching out to support — they're your best path to a result you love. If you've completed both rounds and still have concerns, contact us at [hey@bareface.io](mailto:hey@bareface.io) and we'll work with you to make it right.
</Note>

Refinement requests must be submitted within **7 days** of receiving your portrait or the previous refinement. If no request is submitted within that window, your order is automatically marked as "Approved" and no further changes can be made.

## Source Files

Source files (Photoshop documents) are available as optional digital add-ons to your portrait commission. Because these files are delivered digitally and immediately accessible upon delivery, **source files are non-refundable once delivered**, regardless of the status of any other part of your order.

## Teams Program Orders

Team commissions follow the same core policy with a few additional considerations specific to bulk orders.

<AccordionGroup>
  <Accordion title="Cancellation window for team orders">
    Cancellation requests for team orders must be submitted within **24 business hours of your deposit payment** and before production begins. Email [hey@bareface.io](mailto:hey@bareface.io) immediately with your order details to initiate a cancellation.
  </Accordion>

  <Accordion title="Partial refunds and mid-project cancellations">
    Team orders are processed as a single commission. Once production begins, the order **cannot be partially refunded** — no refund will be issued for individual portraits within a team order, even if some portraits have not yet been started.
  </Accordion>

  <Accordion title="Source files for team orders">
    Source file packages for team commissions are **non-refundable once any files have been delivered**, even if the remaining portraits in the order are still in progress.
  </Accordion>

  <Accordion title="Refinements for team orders">
    Each portrait within a team commission receives the same two complimentary refinement rounds as individual orders. Refinement requests must be submitted within 7 days of receiving each portrait or the previous refinement.
  </Accordion>
</AccordionGroup>

## Questions?

If you have any questions about your order, cancellation eligibility, or our policy, reach out to us at [hey@bareface.io](mailto:hey@bareface.io) — we're happy to help.

***

*Last updated: January 6, 2026*