Ways to Get in Touch
Contact Form
Use the contact form at bareface.io/contact for the fastest way to route your message to the right person. Select the reason that best matches your inquiry and include as much detail as helpful.
Email Support
Send a message directly to support@bareface.io for order support, account questions, gift purchases, and general inquiries. The team typically responds within one business day.
Self-Service: FAQ Page
Many questions about how the portrait process works, file formats, refinements, and team orders are answered on the FAQ page. It is the quickest way to get an answer without waiting for a reply.What You Can Contact Us About
The client service team handles a broad range of inquiries. Use the contact form or email for any of the following:- Order status and support — questions about where your commission stands, issues with files, or concerns after delivery
- Gift purchases and special requests — help choosing a gift card value, coordinating a surprise, or arranging a bulk gift order
- Portrait information — style guidance, photo requirements, or advice on which commission is right for your situation
- Account support — login issues, download problems, or questions about your order history
- Teams support — volume pricing, coordinating reference photos across a group, brand colour alignment, or agency inquiries
Specialist Contacts
For matters that fall outside general client support, use the appropriate contact below:| Inquiry | Contact |
|---|---|
| Sensitive privacy matters | privacy@bareface.io |
| Artist portfolio submissions | submissions@bareface.io |
For order cancellation requests, time is critical — cancellations are only accepted within 24 business hours of purchase and before production begins. Email hey@bareface.io immediately if you need to cancel.