What Data We Collect
When you use our website or place an order, we collect the following: Information you provide directly:- Your name and email address
- Billing address and payment information
- Company name (for Teams Program orders)
- Reference photos you upload for your portrait commission
- Messages and correspondence with our team
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring sources
- Cookie and tracking data (see Cookies below)
How We Use Your Data
We use the information we collect to:- Process and fulfill your portrait commission
- Communicate with you about your order status and delivery
- Provide customer support and respond to your inquiries
- Send marketing emails (only if you’ve opted in)
- Display completed portraits in our portfolio (unless you’ve opted out)
- Prevent fraud and maintain accurate business records
- Comply with applicable legal obligations
Third-Party Services We Use
We work with trusted service providers to operate our business. These partners process data on our behalf:E-commerce and payments
E-commerce and payments
- Shopify — powers our storefront and processes orders
- Stripe — handles payment processing securely
File management and delivery
File management and delivery
- Uploadcare — manages reference photo uploads
- Dropbox — stores and delivers your completed portrait files
Marketing and analytics
Marketing and analytics
- Klaviyo — email marketing (only if you’ve opted in)
- Google Analytics — website traffic and usage analytics
- Meta Pixel and Google Ads — advertising measurement and personalization
Customer support and proofing
Customer support and proofing
- HelpScout — customer service and support communications
- GoVisually — client proofing and portrait review
How Long We Keep Your Data
We retain your personal information only as long as necessary for the purpose it was collected:| Data type | Retention period |
|---|---|
| Reference images | Deleted 30 days after project completion |
| Completed portraits and source files | 1 year from purchase |
| Order and account records | 7 years (legal compliance) |
| Marketing email lists | Until you unsubscribe or request deletion |
| Non-customer inquiries | 2 years from submission |
Security
We take your data security seriously and implement the following protections:- SSL/TLS encryption for all data transmitted to our website
- AES-256 encryption for stored files
- PCI-compliant payment processing via Stripe
- Access to your data is limited to authorized personnel only
Cookies
Bareface uses cookies to enhance your browsing experience and understand how our site is used. Types of cookies we use:- Essential cookies — maintain your shopping cart and account session
- Analytics cookies — Google Analytics tracks site traffic and usage patterns
- Advertising cookies — Meta Pixel and Google Ads measure ad effectiveness
- Google: adssettings.google.com
- Meta/Facebook: facebook.com/settings?tab=ads
Bareface recognizes Global Privacy Control (GPC) signals as a valid opt-out request for tracking and targeted advertising. If your browser sends a GPC signal, we will honor it.
Your Rights
Regardless of where you’re located, you have the right to:- Access the personal information we hold about you
- Correct inaccurate information in your account
- Delete your personal data (subject to legal retention requirements)
- Opt out of marketing emails at any time